tk1917's Privacy Policy

1. Introduction and Scope

tk1917 is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy ("Policy") describes how tk1917 handles the personal information of users ("you" or "user") when they use our website, mobile application, and related services ("Platform").

This Policy applies to all individuals who access or use the tk1917 Platform — both registered members and guests. By continuing to use the Platform, you are considered to have accepted the terms set out in this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together as complementary to each other.

In the event of any dispute or ambiguity, the most recent version of this Policy will take precedence. tk1917 reserves the right to amend this Policy at any time and will notify users of any changes in an appropriate manner.

2. Information We Collect

tk1917 may collect the following types of information for the purpose of providing its services:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID or passport number (for identity verification where applicable)
• Address

2.2 Contact Information

• Mobile number
• Email address

2.3 Financial Information

• Records of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay account details (only the portions necessary for transaction verification)
• Transaction amounts and dates

2.4 Activity Information

• Gaming and betting history
• Login times and activity logs on the Platform
• Preferred games and betting types
• Customer service communication records

2.5 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Cookies and similar tracking data
• Geographic location of access (at a general level)

3. How Information Is Collected

tk1917 collects information in the following ways:

• Directly provided: Information you provide yourself during account registration, profile updates, completing transactions, or contacting customer service.
• Automatic collection: Information collected automatically through cookies, log files, and similar technologies while you use the Platform.
• Service providers: Information received from payment processing and identity verification service providers.
• Technical information: Information automatically sent from your device and network, such as IP address and device identifiers.

In all cases of data collection, tk1917 follows a policy of collecting only the minimum information necessary. No information that is not directly related to the provision of services is collected.

4. How Information Is Used

The information collected is used for the following purposes:

4.1 Service Operations

To create and manage accounts, process transactions, provide gaming and betting services, and ensure the technical performance of the Platform.

4.2 Identity and Age Verification

Activities on the tk1917 Platform are for persons aged 21 or over only. A key purpose of this Policy is to verify age based on information provided at registration and to confirm account ownership.

4.3 Customer Service

Your information is used to improve the quality of customer service provided through 24/7 live chat and email, and to properly resolve your complaints or queries.

4.4 Security and Fraud Prevention

Technical information and activity logs are analysed to prevent fraudulent activity, unauthorised access, and financial fraud on the Platform.

4.5 Responsible Gaming

To monitor patterns in user gaming activity and provide necessary support and limit-setting features in line with our responsible gaming policy.

4.6 Communications

We may contact you by email or SMS to send important service-related notices, transaction confirmations, and policy change updates. For marketing communications, your consent will be obtained and you may withdraw it at any time.

5. Sharing Information with Third Parties

tk1917 does not sell your personal information to third parties. However, information may be shared in the limited circumstances below:

5.1 Service Partners

The minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game suppliers for the purpose of operating our services. These partners may only use the information for specified purposes and are bound by confidentiality agreements.

5.2 Legal Obligations

Required information may be disclosed in response to a court order or a lawful request from a government authority under applicable laws of Bangladesh.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance and protections equivalent to this privacy policy will be ensured.

5.4 With Consent

Outside the circumstances listed above, your personal information will not be shared with any third party without your explicit consent.

6. Cookies and Tracking Technologies

tk1917 uses cookies and similar technologies to improve Platform performance and make the user experience easier. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the Platform — such as maintaining login sessions and ensuring security. Disabling them will prevent the Platform from working properly.

6.2 Analytics Cookies

These collect information to understand how users interact with the Platform. This information is analysed in aggregated and anonymised form.

6.3 Managing Cookies

You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies will prevent you from using certain features of the Platform.

7. Data Protection and Security

The security of your personal information is tk1917's highest priority. To this end, we take the following protective measures:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Stored Data Encryption: Sensitive information is stored on servers in encrypted form.
• Access Controls: Only authorised staff can access user data, and a log is kept of every access.
• Regular Security Audits: Regular system checks are conducted to identify potential security vulnerabilities.
• Data Minimisation: Only the information necessary to operate the service is collected.

No internet-based service can guarantee absolute security. However, tk1917 commits to taking the strongest possible protective measures. In the event of a security breach, affected users will be notified promptly.

8. Data Retention Period

tk1917 retains your information only for as long as necessary to fulfil the relevant purpose. General guidelines are as follows:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Financial records are retained for the period required under applicable law.
• After account closure: Some information may be retained for a limited period after account closure for legal requirements and potential dispute resolution.
• Technical logs: Typically retained for a short period and automatically deleted after a set time.

Once retention is no longer necessary, data is securely deleted or anonymised so that identification is no longer possible.

9. User Rights

As a registered user of the tk1917 Platform, you have the following rights:

9.1 Right to Access

You may request from us at any time to find out what information we hold about you and how it is being used.

9.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your profile page.

9.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

9.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing.

9.5 How to Exercise Your Rights

To exercise any of the above rights, visit our FAQ section or contact our customer service team directly. Requests will be responded to within a reasonable time of receipt.

10. Protection of Minors' Data

tk1917's services are strictly for persons aged 21 or over. We take great care to protect the data of minors.

Age is verified during the registration process and persons under 21 are not permitted to open an account. If a user registers by providing a false age and this is discovered, their account will be immediately closed and the relevant information deleted.

If a parent or guardian believes that a minor's information is held by us, please contact our customer service immediately — we will take the necessary steps promptly.

11. Policy Changes

tk1917 may update this privacy policy from time to time based on expansion of services, technical changes, or legal requirements. If there are significant changes to the policy:

• You will be notified at least 30 days before the date of the change via your registered email or SMS.
• A notification will be shown when you access the platform.
• The update date will be displayed at the top of this page as "Last Updated".

If you continue using the platform after the changes, you will be considered to have accepted the updated policy. If you do not agree with the changes, you may stop using the platform and request account closure.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Available 24/7 on the platform, with support in both Bengali and English.
• Email: [email protected]

Our team can respond to your queries in both Bengali and English. Replies are generally sent on business days, but for urgent matters, faster assistance is available via live chat.

To learn more about us and understand the range of our services, visit the About Us page.